Here you'll find answers to frequently asked questions about purchasing and service, as well as general topics related to the ordering process, delivery, shipping, payment, or returns.

Where can I purchase CakePortioner products?

You can conveniently purchase our products here in the online shop.

Where can I get spare parts for my device?

You can order spare parts by phone at +49 (0)3677 799 5991.

My device needs repair. What can I do?

If your device is defective, you can send it directly to our repair service. Additionally, you can avail of our pickup service: We'll send you suitable packaging and then arrange for the device to be collected from you. Read more about our repair service here.

Where can I get spare parts for my device?

You can order spare parts by phone at +49 (0)3677 799 5991.

Can I send a defective device directly to the cnc-multiool repair service?

You are welcome to send your device directly to our repair service. Please use the repair order form and include a copy of your invoice. We generally recommend contacting our repair service first. Please send the device to the following address:

cnc-multiool Sales GmbH & Co. KG
Neuhäuser Weg 1b
D-98693 Ilmenau

Where can I get spare parts for my device?

You can order spare parts by phone at +49 (0)3677 799 5991.

When will the telephone customer service assist me?

Whether you want to place an order, need technical assistance, or have questions about the contract - our customer service team is always ready to assist you at +49 (0)3677 799 5991 from Mon-Fri, 10:00 AM - 4:00 PM.

Where can I get original CakePortioner consumables and accessories?

You can get original CakePortioner consumables and accessories from our customer service or in our online shop.

What is the CakePortioner pickup service?

Does your device need repair? We'll send you suitable packaging and then arrange for the device to be collected. For more information about our pickup service, visit the "repair service" page.