Repair for
more Sustainability

Repair Service

Here's how to use the repair service.

You can send your defective CakePortioner directly to our repair service.
Please use the repair order form for this purpose.

Important Note: Always send CakePortioner machine complete with power cord but without accessories.

1. Inform our Repair Service

Contact our repair service electronically. Write via Email to service@cakeportioner.com

Alternatively, contact our customer service by phone. +49 (0)3677 799 5991 Mon-Fri 10:00 - 15:00

2. Prepare Package for Shipping

It's very simple.

  1. Package the item so that it cannot be damaged during transport.
  2. Include a copy of your invoice with the package.
  3. Observe any transport instructions in the user manual for the item.
  4. Remove the address label on the package and attach the return label prominently.

3. Send the Device

Send the device along with your completed repair order form to the following address:

cnc-multitool GmbH
Cakeportioner Returns
Neuhäuser Weg 1b
D-98693 Ilmenau

4. We Repair Your Device

Your defective device will be repaired at our repair service. Details regarding any potential costs will be provided to you upfront as a cost estimate.

5. We Send Your Device Back to You

We will send the repaired device back to you at your expense.