The Way
To Your CakePortioner

Help with Ordering Process

On this page, we fulfill our legal obligations to inform you regarding the ordering process. Here, we'll inform you about how the contract is formed based on your order and its processing. The customer information provided here does not constitute contractual terms. These are contained in the General Terms and Conditions.

Your Order in 7 Steps

Step 1 - How to Shop

Start your shopping by selecting a category under "Products".

Step 2 - The Shopping Cart

To add an item to your cart, click the green "Add to Cart" button. For changes, please access the "Shopping Cart" at the top right of the navigation bar. Here, you can delete items or change quantities. Select your country to calculate shipping costs. If shipping costs are not displayed for your country, unfortunately, ordering is not possible. Please contact our customer service at: Email

Important:
We sell and ship our products worldwide. However shipping costs to many countries outside the EU can not be pre-calculated. Therefor we can not offer automatic shop checkout.

If your country is not listed, please send us your inquiery via contact form or Email.

Step 3 - Guest Checkout

Click on "Checkout" to proceed to the next page.

Step 4 - Your Billing Address

Enter your billing address and click "Continue".

Step 5 - Payment

You can pay by bank transfer, credit card, or PayPal (subject to credit check information as per section 2.3.2 of the Privacy Policy). You'll receive the desired goods within the next few days after successful payment by freight or parcel service. It's essential to keep the accompanying documents carefully for any future queries. You can view the current delivery time for the desired product in the online shop. Have a CakePortioner voucher? You can redeem it at this step.

Step 6 - Order Review

Please review your order once more. You can find your entered data at the top right. Click "EDIT" to change your billing address. If you use PaypalExpress, your data cannot be changed. Accept our terms and conditions and confirm the product information. By clicking "Order Now", you are placing a payment obligation for the selected items.

Step 7 - Order Confirmation / Conclusion of Contract

After placing your order, we will send you a summary of your order via email as confirmation that we have received your order. This order confirmation does not constitute acceptance of your purchase. Please print or save this email for your records. The contract text is not stored by us and cannot be retrieved after completing the ordering process. If you do not cancel the order and cnc-multitool does not reject the order within two weeks from the order date, this contract is concluded upon acceptance by cnc-multitool. Acceptance is made by delivering the ordered goods.

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