Questions and Answers about our Products

Here you will find all answers to our products

How does the CakePortioner 30-day trial work ?

We want CakePortioner to be the best machine for you and your business. We know it and many clients know it but how can you be sure. Well, that's why we will let you test your CakePortioner for 30-days. If you are not absolutely delighted you are protected by our 100% No-Risk Guarantee. Just let us know, return your CakePortioner and we will give you a prompt refund. No questions asked.

How does CakePortioner slice the cake ?

With an ultra-thin slicing wire. CakePortioner is, as far as we know, the only machine on the market available, using a special wire. The wire is smooth round and cuts any fresh soft round products into perfectly even wedge slices.

Does CakePortioner slice any fresh soft round cakes ?

Yes, CakePortioner is developed to cut any fresh soft round cake with no large hard pieces in its sponge ingredients. Examples are cheesecakes, cream cakes, coffee & walnut cake, chocolate cake, carrot cakes and many others. There are hundreds of cakes that this machine cuts through into perfectly even portions. Hard or frozen cake and pastry cannot be cut.

How many portions will CakePortioner cut ?

You can cut any fresh soft round cake into 2 to 20 slices in a fraction of time. Use the portion select button to select the number of portions required and start.

How long does CakePortioner take to cut a cake ?

CakePortioner is very quick. To slice a cake into 16 even portions takes about 40 seconds.

Can CakePortioner cut different sized cakes ?

Yes. CakePortioner comes with a 10" (254mm) turntable disc. Additional turntable discs are available in size 6", 7", 8", 9" and 12" (150 to 305mm) and can be bought separately.

Is CakePortioner easy to use ?

Yes, CakePortioner is very easy to use. Choose the size of cake you want to cut and select the right turntable disc. Place the cake on the machine, choose the number of slices required, press the start button and in about 30 seconds you have a perfectly sliced cake.

Is CakePortioner easy to keep clean ?

Yes. CakePortioner is very easy to clean. It just needs wiping down with warm soapy water or antibacterial wipes. The wire just needs wiping with antibacterial wipes.

Are the CakePortioner product discs dishwasher safe ?

No, we are sorry, currently the product discs are not dishwasher safe. However, usually it's sufficient enough to wash the discs under warm water and then dry them off.

How long does the wire last ?

This depends on its usage. CakePortioner is designed to cut fresh soft round cakes with a wire. If the cake is too hard the wire will not go through and it is possible that the wire will bend or break at a certain point to protect the machine. This is a safety feature. If CakePortioner is used correctly then the wire should be long-lasting. Spare wire is available and should be stocked by the user.

Is a CakePortioner available in a safety casing ?

Yes. A safety casing is available. CakePortioner was designed to be safe. A safety casing might be necessary due to government safety regulations. In case you are unsure please ask.